Return Policy

At Artvisual, we understand that sometimes a product may not meet your expectations or you may simply change your mind. That's why we have a hassle-free returns policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund. We believe in the quality of our products and want you to be confident in your purchase.

To initiate a return, please contact our customer service team. They will guide you through the process and provide you with a return authorization number. Please note that returns without a valid return authorization number may not be accepted.

When returning a product, please ensure that it is in its original condition and packaging. We recommend using a trackable shipping method to ensure that the product reaches us safely. Once we receive the returned item, our team will inspect it to ensure that it meets our return policy criteria.

If the returned item is in its original condition, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

Please note that certain items are not eligible for return due to their nature or for hygiene reasons. These items include personalized or customized products, digital downloads, and gift cards. Additionally, any items that have been used, damaged, or are not in their original packaging may not be eligible for return.

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the situation. Please provide us with clear photos of the damaged or defective product to assist us in resolving the issue quickly.

For any further questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.