FAQ

1. What is Artvisual?

Artvisual is an ecommerce store that specializes in selling nature-inspired wall art prints. Our unique patented texture printing technique allows us to create prints that not only showcase the beauty of nature but also provide a tactile experience.

2. How are the prints made?

Our prints are made using a patented texture printing technique. This technique allows us to recreate the texture and depth of the original artwork, giving our prints a realistic and immersive feel. We use high-quality materials and inks to ensure that the prints are vibrant and long-lasting.

3. What types of prints do you offer?

We offer a wide range of nature-inspired prints, including landscapes, wildlife, botanicals, and more. Our collection is constantly expanding, so be sure to check back regularly for new additions. Whether you're looking for a serene beach scene or a vibrant forest landscape, we have something for everyone.

4. Can I customize the size of the prints?

Yes, we offer customization options for the size of our prints. On each product page, you'll find a dropdown menu where you can select your preferred size. We offer a range of sizes to suit different spaces and preferences. If you have specific size requirements that are not listed, please contact our customer support team, and we'll do our best to accommodate your request.

5. How do I care for the prints?

To ensure the longevity of your prints, we recommend handling them with clean, dry hands to avoid transferring oils or dirt. Avoid placing the prints in direct sunlight or in areas with high humidity. If you need to clean the prints, gently wipe them with a soft, dry cloth. Avoid using any cleaning agents or liquids, as they may damage the print.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your print, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to return the print for a refund or exchange. Please note that customized prints are not eligible for return unless they arrive damaged or defective.

7. How long does shipping take?

Shipping times may vary depending on your location. We strive to process and ship orders within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Please refer to our shipping policy for more detailed information on estimated delivery times.

8. How can I contact your customer support team?

You can reach our customer support team by emailing shopify@artvisual.ai or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours during business days. If you have any questions, concerns, or need assistance, please don't hesitate to reach out to us.