Processing & Shipping Policy

This page explains our order processing workflow, production time, packaging standards, shipping methods, and logistics solutions for large-volume orders.
Whether you are an individual customer (B2C) or a business client (B2B), we are committed to providing an efficient, secure, and reliable delivery experience.

1. Order Processing Time
We offer both custom oil paintings and standard oil painting products. All artworks are produced using our proprietary high-efficiency printing technology, which ensures excellent visual quality while significantly reducing production time.
Processing Time
Standard Oil Paintings (Ready-to-Ship):
Usually processed and ready for shipment within 1–2 business days.
Custom Oil Paintings (Custom Orders):
Once the design/image is confirmed and payment is completed, production is typically completed within 1–2 business days.
For individual customers (B2C):
Most orders enter production very quickly after checkout.
For business customers (B2B):
Orders involving special sizes, bulk quantities, or custom requirements may require additional coordination. We will confirm the production timeline with you in advance.

Please note that custom orders cannot be canceled or modified once they enter production.

2. Packaging
We apply layered packaging to every oil painting (both custom and standard) to ensure maximum safety during transportation.
Outer Shipping Packaging
• Reinforced shipping cartons with internal protective filling
• Shock-resistant and pressure-resistant, suitable for both domestic and international shipping
Inner Product Packaging
• Elegant, custom-designed gift box packaging to enhance presentation and collectability
• Each painting undergoes strict inspection and protective handling to prevent creases, scratches, or other damage
Our high packaging standards ensure that your artwork remains in optimal condition throughout transit.

3. Shipping Methods
We offer flexible shipping options based on order type and customer needs.
For Individual Customers (B2C)
• Standard express shipping
• Full tracking available
• Ideal for single or small-quantity orders
For Business Customers (B2B)
• International express shipping
• Air freight
• Sea freight (recommended for large-volume orders)
Shipping methods are selected based on order quantity, destination, and delivery time requirements.

*Total Delivery Time
Total delivery time = Order processing time + Shipping time
For example, most orders are delivered within 10–12 business days after placement (domestic deliveries may be faster, while international deliveries may take slightly longer).
Once your order has been shipped, we will send you a tracking number via email or SMS so you can monitor the shipment status at any time.

4. Shipping & Delivery
Shipping Time
• International Express: Approximately 8–10 business days, depending on customs clearance and the logistics speed in the destination country
• Air Freight: Approximately 7–12 business days, subject to customs clearance processing time
• Sea Freight: Approximately 20–35 days, depending on customs clearance procedures
Total Delivery Time
Total delivery time = Order processing time + Shipping time
For example, most orders are typically delivered within 10–12 business days after the order is placed.
Once your order has been successfully shipped, we will send you a tracking number via email or SMS, allowing you to monitor the shipping progress at any time.

5. Packaging
We apply layered packaging to every oil painting (both custom and standard) to ensure maximum safety during transportation.
Outer Shipping Packaging
• Reinforced shipping cartons with internal protective filling
• Shock-resistant and pressure-resistant, suitable for both domestic and international shipping
Inner Product Packaging
• Elegant, custom-designed gift box packaging to enhance presentation and collectability
• Each painting undergoes strict inspection and protective handling to prevent creases, scratches, or other damage
Our high packaging standards ensure that your artwork remains in optimal condition throughout transit.

6. Shipping Costs
Shipping costs are automatically calculated at checkout based on the selected shipping service, destination, and order weight. We work with multiple reliable logistics partners to provide reasonable shipping rates and stable delivery services.

7. Lost or Damaged Items
Although we strictly control packaging quality and shipping procedures, unforeseen issues may occur during transit (such as delays or external damage).
If you encounter any of the following situations, please contact our customer support team within 48 hours of receiving the package and provide relevant evidence (such as photos of damage or tracking information). We will assist you as quickly as possible:
• The package is not delivered as expected
• The outer packaging is visibly damaged
• The product inside is damaged or incorrectly shipped
Depending on the situation, we will arrange a replacement, refund, or appropriate compensation.

8. Bulk Orders & Custom Logistics Solutions
For corporate buyers, large-volume orders, or bulk purchasing needs, we offer:
• Dedicated processing and production scheduling
• Customized logistics and customs clearance solutions
• Support for FOB / CIF / DDP Incoterms
If you are interested, please contact us via our business email for quotations and tailored solutions.